Is quality customer service that important?
The relationship between quality customer service and business is best represented by a waiter and his table. Better customer service is more often than not rewarded by a better tip and usually, it is as simple as that. The customer feels like they are being taken care of and rewards the business, in this case the waiter, as a result. Similarly, all businesses should strive to make their customers happy and feel taken care of in order to receive a better ‘tip’, or help increase sales.
The increase in sales comes from customers who are treated well by employees who, in turn, were trained with proper customer service skills. Customer service training videos will help employees learn how to best handle customers which can lead to an increase in customer loyalty, increase in the amount of money spent by each customer and a higher chance the customer will come back another time. All of these things can easily be achieved through the use of quality tools like customer service training videos, made to help show employees how to keep the customer happy.